Terms and Conditions

Last updated: 5 June 2024

These Terms and Conditions ("Terms") govern the use of the website operated by Lidone and the provision of business consulting services to small businesses. By accessing this website or engaging Lidone's services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use this website or our services.

1. Who We Are

This website is operated by Lidone ("we", "us", "our"), a business consulting provider based in the United Kingdom.

• Trading name: Lidone
• Address: 57 Grainger Street, Newcastle upon Tyne, NE2 9AH, United Kingdom
• Email: [email protected]
• Phone: +44 191 393 1363

For any questions relating to these Terms, our services, or your personal data, please contact us using the details above.

2. Our Services

Lidone provides business consulting services tailored to the needs of small businesses, including but not limited to strategic advice, operational review, and business planning support. Service details, scope and deliverables are agreed individually with each client prior to confirmation of an order.

3. Placing and Confirming an Order

Orders for consulting services may be placed via our website, by email, or by telephone. An order is considered a request for services and does not constitute a binding contract until we confirm acceptance in writing (including by email).

• You must provide accurate and complete information when placing an order, including business details and contact information necessary for us to deliver the requested services.
• We reserve the right to decline any order at our discretion, for example where the requested service falls outside our area of expertise or availability.
• Once we confirm your order in writing, a contract for services is formed between you and Lidone on the basis of these Terms and any additional terms agreed in writing.

4. Prices, Payment and What Is Included

All prices for consulting services are quoted in pounds sterling (GBP) and are confirmed to you in writing before the contract is finalised. Unless otherwise stated:

• Prices include the scope of work specifically agreed with you and exclude any additional services not covered in the original quotation.
• Any applicable VAT will be clearly stated separately where relevant.
• Payment terms (including deposits, instalments, or full upfront payment) will be specified at the time of order confirmation.
• Payment must be made by the agreed method and within the timeframe specified on the invoice or agreement.
• Late payment may result in suspension of services until outstanding amounts are settled.

5. Cancellation and Complaints

5.1 Cancellation

If you are a consumer entering into a contract at a distance (for example, via our website, telephone or email) and have not previously met with us in person, you may have a right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You may cancel within 14 days of the contract being confirmed, unless the service has already been fully performed with your express agreement, or you have expressly requested that work begin during the cancellation period, in which case you may be liable to pay for services provided up to the point of cancellation.

To cancel, please notify us in writing at [email protected] stating your name, order details and intention to cancel.

5.2 Complaints

We aim to deliver services to a high standard. If you are dissatisfied with any aspect of our services, please contact us at [email protected] or by phone at +44 191 393 1363. We will acknowledge your complaint promptly and work with you to reach a fair resolution.

6. Limitation of Liability

To the fullest extent permitted by law:

• Lidone shall not be liable for any indirect, special or consequential loss, or loss of profits, revenue, business opportunity or goodwill arising from the use of our website or services.
• Our total liability to you in connection with any services provided shall not exceed the total fees paid by you for the specific service giving rise to the claim.
• Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited under English law.

7. Cookies

This website uses a single cookie, named consent_state, which stores your cookie consent choice for a period of one year. No analytics, tracking, or session/security cookies are set by this website. Advertising measurement, where applicable, only runs after you provide consent and is limited to the order confirmation page.

8. Data Protection

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For details on how we collect, use and protect your personal information, please refer to our Privacy Policy. You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters, if you believe your data protection rights have been infringed.

9. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. Any changes will be posted on this page with an updated revision date. Continued use of our website or services after such changes constitutes acceptance of the revised Terms.

11. Contact Us

If you have any questions about these Terms, please contact us:

• Lidone
• 57 Grainger Street, Newcastle upon Tyne, NE2 9AH, United Kingdom
• Email: [email protected]
• Phone: +44 191 393 1363